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FAQ

We have collected some of the frequent asked questions here. Please contact us (contact@unseenbio.com) in case you are in doubt or have any further questions.

Delivery time

What is the delivery time of the test kit?

When ordering online you can expect to receive your kit within 2-3 working days. We will inform you when the kit has been shipped.

What is the shipping time of the sample?

We typical receive your sample within 2-3 working days. We will inform you when the sample have been received. Please contact us on contact@unseenbio.com if you haven't heard anything within 6 working days.

If express flow has been selected, we will receive the sample within hours.

Expiry

What is the shelfe life of your products?

Our test kit has minimum 12 month of shelfe life. Contact us (contact@unseenbio.com) in case your product has expired, and we will send you a new free of charge.

My product is expired, what can I do?

In case your product is expired contact us (contact@unseenbio.com) and we will send you a new one free of charge.

Where can I see the expiry date?

You can see the expiry date on the sample tube. It is written in the format year/month, for example 2021/02, were the product must be used before January 2021.

Payment

How can I pay?

It is possible to pay with Dankort, Visa and MobilePay

Other

My product is damaged, what do I do?

Please contact us (contact@unseenbio.com) in case your product is damaged and we will send you a new free of charge.